SHIPPING POLICY

We want your order to reach you safely and as quickly as possible. Please review our shipping policy below for details on processing times, shipping methods, tracking, and what to do if you encounter any issues with your delivery. If you have questions not answered here, feel free to contact us—we’re here to help!

Fulfillment Timeline

• Orders are processed within 3 weeks.

• Pre-order items begin shipping the week of the release date.

• If your order contains a pre-order item, your entire order will be held until all items are ready to ship.

Carriers & Tracking

• We ship via USPS and UPS (domestic only).

• You will receive a tracking link once your order is dropped off with the carrier.

• Please note: Creating a shipping label does not mean your order has shipped yet. Tracking updates may take 1–2 weeks.

Flat-Rate Shipping

• All orders are charged a flat shipping rate, shown at checkout.

• We do not currently ship internationally.

Incorrect Addresses & Returned Packages

• If a package is returned due to an incorrect or incomplete address, the customer is responsible for return shipping costs.

• If the reship fee is not paid, the order will not be resent or refunded.

Replacements

• If a replacement is approved:

  • The original item must be returned before a replacement is sent.

  • We will provide a return shipping label; the cost of the label will be invoiced to the customer before the replacement is sent.

  • The label must be used or scanned within 5 business days (excluding holidays).

  • Once the return is marked as delivered to us, your replacement will be processed within 30 days (excluding holidays).

Lost Packages

• If your tracking number shows a package as "delivered" but you have not received it:

  • Wait 72 hours, as carriers sometimes scan early.

  • If the package still hasn’t arrived, contact us at mosaprinthouse+shipping@gmail.com within 30 days of the delivery date.

  • We are unable to assist with lost packages after 30 days.